Effective Date: June 6, 2026
This Refund Policy explains how order cancellations, returns, and refunds are handled by Dawai On Time.
You may request cancellation before your order has been accepted, packed, dispatched, or delivered.
Once an order has been processed, packed, dispatched, or delivered, cancellation may no longer be possible.
Dawai On Time may also cancel an order due to product unavailability, prescription requirements, payment issues, an incorrect address, service-area restrictions, or other operational reasons.
For health, safety, hygiene, and legal reasons, medicines and certain healthcare products may not be eligible for return after delivery.
A product may not be returned if:
Its packaging has been opened or damaged
It has been used or tampered with
It requires temperature-controlled storage
It is prescription-based
Its storage conditions cannot be verified
It is no longer safe or suitable for resale
Its return is restricted by applicable laws or pharmacy regulations
A refund may be approved when:
The wrong product was delivered
A paid product was missing from the order
The product was damaged before delivery
The order was cancelled before processing
Payment was deducted, but the order was not successfully created
The pharmacy or store could not fulfil the order
The order was cancelled by Dawai On Time after payment
Refund requests may require photographs, videos, payment records, or other supporting evidence.
A refund may be refused when:
The customer provided an incorrect address or contact number
The customer was unavailable to receive the order
The product was opened, used, damaged, or tampered with after delivery
The product was stored incorrectly after delivery
The product is restricted from return for safety, hygiene, prescription, storage, or legal reasons
The issue was not reported within a reasonable review period
The customer changed their mind after the order was processed or delivered
The provided prescription or order information was incorrect or invalid
Approved refunds may be issued through:
The original payment method
An app wallet or account balance
Bank transfer
Another available refund method
The available refund method may depend on how the original payment was made and the payment provider’s policies.
Refund processing times may vary depending on the payment method, bank, wallet provider, payment gateway, and internal review process.
After Dawai On Time approves a refund, additional processing time may be required by the relevant bank or payment provider.
To request a refund, use the support or refund option available in the app, or contact us with the following information:
Order number
Registered phone number or email address
Reason for the refund request
Photos, videos, or other supporting evidence, where applicable
Payment details, where required for verification
Submitting a refund request does not guarantee approval. Each request will be reviewed according to this policy and applicable laws.
For cancellation, return, or refund assistance, contact:
Dawai On Time
Email: williamsgardner.ca@gmail.com
Phone: +92 300 2596510
Website: https://dawaiontime.pk
Address: House 138, Street 3, Sector K-4, Phase 3, Hayatabad, Peshawar, Pakistan
