Effective Date: June 6, 2026
These Terms and Conditions govern your use of the Dawai On Time mobile app, website, and related services operated by Dawai On Time.
By accessing or using our services, you agree to these Terms and Conditions.
Dawai On Time allows customers to browse, order, and arrange delivery of medicines, healthcare products, and related essentials in supported service areas.
Product availability, prices, delivery times, and order acceptance may vary depending on stock, location, prescription requirements, and operational conditions.
You must provide accurate account, contact, and delivery information. You are responsible for all activity performed through your account and for keeping your login details secure.
You must inform us promptly if you believe your account has been accessed without permission.
Certain medicines may require a valid prescription or additional verification before an order can be accepted or delivered.
Dawai On Time may hold, cancel, modify, or reject an order when prescription, stock, payment, address, legal, safety, or verification requirements are not satisfied.
You must provide genuine and valid prescription information when requested.
Dawai On Time does not provide medical diagnosis, treatment, or professional medical advice. Information displayed in the app or website is provided only for product-ordering and service purposes.
Always consult a qualified doctor, pharmacist, or healthcare professional before purchasing or using any medicine.
All orders are subject to:
Product availability
Service-area availability
Pharmacy or store confirmation
Payment confirmation
Prescription verification, where required
Delivery feasibility
We may cancel, reject, or modify an order when necessary. Where possible, we will notify you of significant changes.
Product prices, delivery charges, discounts, taxes, and other fees may change at any time.
Available payment methods may include cash on delivery, wallet payments, or online payments. Online payments may be processed by third-party payment providers under their own terms and privacy policies.
Delivery times are estimates and are not guaranteed. Delivery may be affected by stock availability, distance, traffic, weather, prescription verification, rider availability, and other operational circumstances.
You must provide an accurate delivery address and remain available to receive the order. Additional charges or cancellation may apply if delivery cannot be completed because of incorrect information or customer unavailability.
Returns, refunds, and cancellations are handled according to our Refund Policy and applicable laws.
Medicines, prescription items, and healthcare products may not be eligible for return because of safety, hygiene, temperature-control, storage, tampering, prescription, or legal restrictions.
You agree not to:
Place fraudulent or false orders
Submit false account, delivery, or prescription information
Misuse the app or interfere with its security
Attempt unauthorized access to accounts or systems
Abuse, threaten, or harass staff, pharmacists, or delivery personnel
Use the service for unlawful purposes
We may suspend or terminate accounts that violate these Terms.
To the maximum extent permitted by applicable law, Dawai On Time will not be liable for indirect, incidental, special, or consequential losses resulting from the use of our services.
Where liability cannot legally be excluded, our liability will be limited to the amount paid for the relevant order or service.
Nothing in these Terms excludes any rights or liabilities that cannot be excluded under applicable law.
We may update these Terms and Conditions periodically. Updated Terms will be published in the app or on our website with a revised effective date.
Your continued use of Dawai On Time after an update means you accept the revised Terms.
For questions about these Terms and Conditions, contact:
Dawai On Time
Website: https://dawaiontime.pk
Email: williamsgardner.ca@gmail.com
Phone: +92 300 2596510
Address: Hayatabad phase 3 sector k 4 streen 3 home 138 peshawar pakistan
